Analyzed BIXI's annual reports to identify areas of opportunity to increase revenue
Identified supplementary avenues aligning with the city's post-COVID mandate to assist small businessses and revitalize the downtown core. This included exploring potential tourism initiatives
Proposed revenue-generating opportunites, including designing tourist routes, contests for local residents, leveraging social media, and collaborating with advertising agencies
Employed SQL statements to extract data from APIs
Built a classification model to categorize wines by type, quality, and profitability
Created a predictive model to select profitable wines for a restaurant
TRIBE CANADA - Toronto, ON
Manager for Inclusive Education | Feb. 2021 - Present
Develop financial literacy programs and training for members of equity-deserving communities
Partner with community groups to provide financial education
Apply skills and techniques to help motivate, engage, and move workshop participants to take positive financial action
CIBC - CANADIAN IMPERIAL BANK OF COMMERCE - Toronto, ON
Client Loyalty Representative | Oct. 2018 - Sept. 2021
Increased team’s client experience score by 25% by achieving the highest individual client experience score through providing exceptional service
Resolved escalated issues, improved operations, and helped reduce customer churn
Served as ad-hoc trainer and progress leader to ensure the professional growth of new hires
Imperial Service Representative | Oct. 2016 - Oct. 2018
Provided pertinent insight to clients, team members and management through a comprehensive understanding of CIBC’s full range of financial products and services
Conducted research, gathered information from multiple sources and to offer needs-based solutions to clients based on the result of the analysis
Spearheaded bill payment investigations through compliance procedures
B.Eng. (Bachelor of Engineering, Manufacturing) - University of Ontario Institute of Technology
Training + Certifications
Certificate in Data Analytics for Business Decisions - McGill University
Certificate in Business Analysis (IIBA) - Topron Consulting Inc.
End-to-End Data Analysis Projects
Career
Education
Skills
Extract Transform Load (ETL)
Data Cleaning + Preparation
Data Exploration + Analysis
Statistical Data Analysis
Data Visualization
Dashboard Development
Insights Reporting + Delivery
SQL Querying
Predictive Modelling
Regression Analysis
Classification
Business Analysis
Enhanced data quality and prepared variables for analysis by conducting data preprocessing and feature engineering on multiple datasets
Intergrated disparate datasets without a common key by leveraging geospatial data, enabling comprehensive analysis and insights
Developed a predictive model aimed at identifying high-risk fire areas for the upcoming month